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Support
Should you have queries concerning the use of Trojan Remover these can
be addressed to support@simplysup.com. If you
have MAIL CONTROLS or FILTERS set please ensure you are able to receive
email from this address. You can click on the FAQ link above to see a list
of commonly asked questions and answers.
If you have written to us but have not yet received a reply please check the
list
here of email addresses that we have tried
to contact but have been unable to reach.
Help files
Trojan Remover contains a comprehensive helpfile. You can access the
helpfile by clicking on Help
in Trojan Remover's main menu. This helpfile can also be
viewed online.
Updates
Trojan Remover checks for updates daily using a Scheduled Task. You can
configure when the update checks are performed by selecting
Settings | Update Settings from
the main menu. Database updates are installed automatically; if a program
update is available, a dialog is displayed allowing you to control the
update. The Updater can also be started independently to check for updates
any time you wish by selecting Start and
scrolling down to Trojan Remover Updater.
Trojan Samples
Should you find that Trojan Remover is unable to correctly detect and/or
deal with a Malware file (or files) then send all the information you have and,
where possible, the actual Malware file(s) - or a location where a copy can be
obtained. The Malware file behavior can then be analysed and any necessary
amendments incorporated into Trojan Remover.
For instructions on how to submit samples to Simply Super Software for analysis click on the Contact Us link above.