Simply Super Software - Contact Information

Simply Super Software
Simply Super Software is a UK-based PC software solutions provider. Formed in 1999, we specialise in the provision of anti-malware software for the Microsoft Windows® platform.
The main application currently being developed by our company is the award-winning Trojan Remover. First released in December 1999, Trojan Remover is designed to detect, disable and remove malware from those systems where standard anti-malware programs have been unsuccessful.

How to contact us:
General enquiries
For general queries not specifically related to Trojan Remover, you can email us at sales@simplysup.com. Alternatively you can contact us via postal mail at the Registered Address shown below.

Sales
General sales enquiries should be sent to: sales@simplysup.com. If you have already registered Trojan Remover, and have a query regarding your order, or have ordered it and are waiting for information, you should contact the registration company FastSpring direct, at questionacharge.com.

If you are reinstalling Trojan Remover and your licence key is over 30 days old, you may need a new key. If so, please email us at sales@simplysup.com with your details so we can trace your registration and issue your new key.

Support
Questions regarding the use and operation of Trojan Remover, including questions on Malware issues, should be sent to: support@simplysup.com. If you have Mail Filters in place please ensure that you are able to receive email from this address. If there are ever any problems with that email address, you can try our alternative at simplysupsupport@aol.com.

If you have written to us but have not yet received a reply please check the list here of email addresses that we have tried to contact but have been unable to reach.

Emails are normally responded to within 24 hours (usually sooner). If you have not received a reply in this time please check your spam filters to see if our mail has been intercepted. If you re-send your mail but still do not receive a reply please check the list of email addresses we are unable to reach.

File Samples
If you wish to submit file(s) for analysis please send them to submit@simplysup.com with the Subject title: "File For Analysis". You should place the file(s) into a password-protected Zip archive, with the password infected. This will ensure that your mail will not be intercepted by any antivirus scanners.

False Positive Reports
We take every precaution to protect against False Positive detections, but it is still possible for such a false detection to happen. If you believe Trojan Remover has raised a false detection on one or more of your files, please send copies to us at submit@simplysup.com as described in File Samples above, but with the Subject title: "False Positive". We will check the file(s) and remove any such false detection in a timely manner.

Note: if you are going to send the file(s) using Yahoo or Google Mail then you should change the file extension of any executable file (e.g. .exe, .com, .bat, .scr) to something else (e.g. .ex0, .ba0) before zipping the files, otherwise your email provider may prevent the files from being sent.

Remember to use the password infected.

Registered Address

Simply Super Software

19 Coxs Close

Nuneaton

Warwickshire

CV10 7ET